Before purchasing
Review the plan deliverables, destination coverage and evidence maturity shown at checkout. Institution names and route categories remain visible free; payment unlocks the stated evidence depth and decision tools.
Technical access problems
If payment succeeds but access is not delivered, contact support with the purchasing email and transaction reference. We will restore the purchased access or refund the affected purchase when restoration is not reasonably possible.
Incorrect or missing deliverables
If a paid report materially lacks a deliverable explicitly listed for that plan, report it within 7 days. We will correct the report, provide an equivalent remedy or issue an appropriate refund after verification.
Change of mind
Because digital evidence and report access can be delivered immediately, change-of-mind refunds are not guaranteed after protected content has been accessed or downloaded. Mandatory consumer rights in the buyer's jurisdiction continue to apply.
How to request support
Use the Contact page and provide the purchasing email, plan, date, report code and a concise description. Never send full card details or unrelated identity documents.